Job Description:

Customer, Sales & Accounts Administrator

Trafford Park, M17 | £12.71 per hour | Part-time | Temporary to Permanent

We’re looking for a Customer, Sales & Accounts Administrator to join our team in Trafford Park.

This is a varied part-time role with a 70/30 split:

70% Customer Service & Sales Administration

30% Basic Accounts & Finance Administration

You’ll be responsible for supporting customers, processing orders, assisting the sales team and helping with day-to-day accounts administration.

Key Responsibilities

Customer Service & Sales – 70%

• Deal with customer enquiries by phone, email and in person
• Provide a friendly, professional and helpful service
• Handle customer queries and complaints
• Resolve issues where possible and escalate when required
• Process customer orders from enquiry through to delivery
• Prepare quotations, invoices and delivery notes
• Liaise with warehouse and purchasing teams
• Keep customers updated on order and delivery progress
• Maintain accurate customer records and CRM information
• Support the sales team with administration
• Help manage and follow up sales leads
• Assist with customer communications, promotions and campaigns
• Record customer feedback and help identify ways to improve service

Accounts & Finance – 30%

• Monitor and manage the company accounts inbox
• Respond to or direct accounts queries
• Upload supplier invoices and financial documents into Xero
• Carry out basic accounts administration in Xero
• Check invoice information for accuracy
• Match or allocate transactions where appropriate
• Deal with customer and supplier account queries
• Assist with invoice and payment queries
• Follow up outstanding issues
• Liaise with customers, suppliers and internal teams
• Support the wider accounts function with general administration

About You

We’re looking for someone who is:

Customer-focused and friendly

Organised and able to manage multiple tasks

Confident communicating by phone and email

Accurate with excellent attention to detail

Comfortable dealing with customer queries and resolving problems

A good team player who is also able to work independently

Proactive and willing to learn

Ideally, you'll have:

• Previous experience in customer service, sales administration or office administration
• Experience processing orders, quotations or invoices
• Some experience with Xero

Hours & Contract

Monday, Tuesday and Friday

Approximately 5 hours per day

Flexibility to increase to 6 hours per day for the right candidate

We’re flexible on the exact start and finish times

Temporary position initially, with the opportunity to become permanent

Interested?

If you're organised, customer-focused and have some experience with Xero and basic accounts administration, we'd love to hear from you.

Apply now to be considered for this part-time opportunity in Trafford Park.