Job Description:

Are you a commercially driven Account Manager looking for your next challenge?

At Whistl, we’re looking for a confident and proactive Account Manager to manage and grow a portfolio of predominantly government customers, delivering strong commercial performance and exceptional service.

This is a field-based role where you will take ownership of key client relationships, identify growth opportunities, and drive retention, revenue, and profitability across your portfolio.

We offer a competitive annual salary plus the opportunity to earn up to 40% of salary through commission and bonus, making this an excellent opportunity

Apply today to take the next step in your career with Whistl.

The Role -

• Manage and develop a portfolio of key customers within a defined territory
• Deliver against commercial targets including revenue, volume, and margin
• Build and deliver effective account plans to drive growth and retention
• Identify upsell and cross-sell opportunities across Whistl services
• Lead client meetings, reviews, and contract renewals
• Analyse customer data to identify efficiencies and improvements
• Provide accurate forecasting and support business planning
• Work closely with internal teams to ensure excellent service delivery

• Annual leave enhanced with long service.
• Company Pension
• Long service rewards: both financial and leave-based.
• Health cash plan.
• Life assurance scheme.
• Critical Illness Cover
• Career development opportunities.
• Access to a well-established Employee Assistance Programme provider.
• Company Car
• Access to our prestige benefits and rewards portal.
• And other excellent benefits you'd expect from a market leader.

• Experience managing a portfolio of clients to a high standard, with at least two years’ relevant experience or an equivalent combination of education, training, and experience.
• Good knowledge of the DSA and/or parcel industry
• Ability to understand and articulate customer needs and requirements.
• Ability to lead face-to-face meetings with contacts at all levels within a customer base, e.g. operational contacts, commercial contacts, business owners.
• Confident and clear verbal and written communication skills, including the ability to adapt communication style based upon the audience.
• Ability to conduct face-to-face presentations to customers.
• Strong analytical and numeracy skills, including the ability to analyse data and draw relevant conclusions.
• Ability to establish and maintain effective working relationships with colleagues, managers and clients.
• Ability to influence at colleague level.
• Ability to prioritise and coordinate multiple work requirements to meet deadlines.
• Full, valid UK driving licence essential
• Occasional overnight stays to meet business requirements

Desirable:

• University degree or equivalent.
• Industry qualifications, e.g. JIC Mail, Direct Marketing, Print certifications and accreditations

Additional Information:

• Extensive use of telephone, video, and face-to-face communication
• Regular periods of sitting for extended durations
• Frequent domestic travel across the UK is required