Job Description:

Assistant Facilities Manager

Location: Bedford, MK44 3UP
Hours of work: 40
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking an Assistant Facilities Manager to support the Facilities Manager in enhancing and transforming the client experience across a mixed-use Bedford site (50% labs / 50% office).

This role is largely administrative, with responsibility for team management, audits and inspections, and day-to-day coordination of soft services. You will play a key role in ensuring the smooth operation of the site while maintaining high standards of service delivery.

We are looking for a proactive, customer-focused individual to ensure a consistent workplace experience, deliver workplace changes, and act as a key point of contact for stakeholders. You will deputise for the Facilities Manager, oversee service delivery, and help create a seamless, positive experience for all employees, guests, and clients.

Key Responsibilities

• Support the Facilities Manager and deputise as required
• Oversee and manage FM soft service delivery across the site
• Manage a team of 4 cleaners and 3 security guards, ensuring 24-hour coverage
• Plan and coordinate workplace moves and changes, including stakeholder engagement
• Conduct audits and inspections to maintain service standards
• Manage on-site contractors and oversee vending services
• Process payroll for site-based teams
• Drive continuous improvement initiatives and enhance workplace experience

Professional and Personal Competencies/Qualifications

• Strong customer and client focus, with experience in a customer-facing Facilities Management environment
• Experience working as part of a contract, project, or facilities management team
• Excellent written and verbal communication skills, with the ability to influence stakeholders
• Ability to build effective relationships and identify mutually beneficial solutions
• Flexible approach, with willingness to support out-of-hours service delivery when required