Job Description:

West London | Circa £27,000 basic + Uncapped Commission + Benefits

We're working with a well-established and growing business within a customer-focused, service-led sector, looking to recruit a Call Centre Sales Advisor to join their team in West London.

This is a fantastic opportunity for someone who enjoys a fast-paced, sales-driven environment, with a strong focus on inbound enquiries (around 95%), meaning you'll be dealing with warm, engaged customers rather than heavy outbound calling.

You'll be responsible for managing a high volume of inbound enquiries, supporting customers through their journey and converting opportunities into sales, with only a small element of outbound follow-up.

Key responsibilities include:

• Handling predominantly inbound sales calls (circa 95%)
• Responding to customer enquiries via phone and email
• Building strong relationships with new and existing customers
• Understanding customer needs and tailoring solutions accordingly
• Maximising opportunities through upselling additional services
• Maintaining accurate records on the CRM system
• Supporting with reporting and general team performance
• Escalating any issues or complaints where required

• Experience within a call centre or contact centre environment prefferred but not essential
• Customer service sales experience is a must
• Strong communication and interpersonal skills
• A confident, proactive approach to sales
• Comfortable working to targets in a performance-driven environment
• Organised, self-motivated and able to manage multiple tasks
• A team player who thrives in a collaborative setting

• Circa £27,000 basic salary
• Uncapped commission structure
• Only 1 weekend per month sometimes less, supporting a strong work life balance
• Supportive team environment
• Ongoing training and development
• Opportunity to grow within a stable and expanding business

BBH36070