Job Description:

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Job Title: Change & Transformation Communications Manager

Location: Warwick / Hybrid

Contract Type: 6 months with scope to extend

About the Role

We are seeking an experienced Change & Transformation Communications Manager to lead the development and delivery of communications strategies supporting major organisational transformation programmes.

Reporting to the Head of Internal Communications, you will play a key role in translating complex business change into clear, engaging and strategic communications that help employees understand what is changing, why it matters and how they contribute to successful delivery.

This is a highly strategic role rather than a tactical communications position. You will partner with senior leaders, transformation teams, HR, Digital and business stakeholders to develop communications strategies that create alignment between organisational objectives, transformation programmes and employee engagement.

The successful candidate will help bring multiple transformation initiatives together into a coherent communications narrative, ensuring colleagues have clear line-of-sight between business strategy, organisational change and day-to-day communications.

Key Responsibilities

• Lead the communications strategy, planning and delivery for major organisational change and transformation programmes.
• Develop integrated communication strategies that align transformation activity with wider organisational priorities and business objectives.
• Partner with senior leaders, programme directors and business stakeholders to provide strategic communications advice throughout the change lifecycle.
• Create compelling transformation narratives that connect multiple initiatives into a consistent and engaging employee story.
• Develop key messaging, leadership briefings, employee updates, FAQs, communication toolkits and engagement campaigns.
• Use audience insight, stakeholder mapping and change impact assessments to tailor communication approaches for different employee groups.
• Coordinate communications across multiple programmes, ensuring messaging is aligned, sequenced and delivered through the most effective channels.
• Collaborate with HR, Transformation, Digital, Corporate Affairs and business teams to ensure communications support programme milestones and organisational priorities.
• Identify communication risks, monitor employee sentiment and recommend proactive interventions to improve understanding and engagement.
• Build effective feedback mechanisms that capture employee insight and inform ongoing communication activity.
• Measure the effectiveness of communication campaigns using engagement data, feedback and analytics to drive continuous improvement.
• Promote best practice in change communications and contribute to the development of communications capability across the wider organisation.

Essential Skills & Experience

• Significant experience in Internal Communications, Change Communications, Transformation Communications or Strategic Communications.
• Proven experience developing and delivering communications strategies for organisational transformation, business change or enterprise-wide programmes.
• Demonstrated experience supporting large-scale transformation initiatives, cultural change, strategic programmes or organisational redesign.
• Strong strategic planning skills with the ability to align communications to wider business objectives and transformation roadmaps.
• Excellent stakeholder management skills with experience advising and influencing Directors, senior leaders and programme sponsors.
• Outstanding writing, editing and storytelling skills with the ability to simplify complex information into engaging employee communications.
• Experience developing integrated communication plans, campaigns and engagement strategies across multiple business functions.
• Strong planning and organisational skills with experience managing multiple priorities, programme dependencies and communication risks.
• Experience using audience insight, employee feedback and communication metrics to improve engagement and communication effectiveness.
• Highly collaborative, with the ability to build strong relationships across Communications, HR, Transformation, Digital and wider business teams.

Desirable Experience

Candidates with experience working in complex, highly regulated or large-scale organisations will be particularly well suited to this opportunity.

Apply now!

Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.