Job Description:

Chief Operations Officer (Interim - 12-Month FTC)

West Midlands | c. £130,000 + bonus + excellent benefits | Immediate start

This is your opportunity to build something exceptional

If you're a senior operations leader who thrives on transformation, this role offers a rare chance to redefine customer experience at scale.

You'll step into a true "blank sheet" environment, with the backing, resources, and executive support to reimagine and rebuild customer support operations across the UK and Europe-creating a best-in-class B2B2C experience.

Why this role stands out

• End-to-end ownership - Shape strategy and execution across technical support, warranty, compliance, and supply chain
• Real transformation mandate - Lead organisational and operational change across multiple markets
• Executive influence - Work directly with the Managing Director and board to define future direction
• Strong foundations - Join a business with outstanding products and brand reputation, ready for operational excellence to match
• Immediate impact - Your work will be visible, valued, and business-critical from day one

What you'll be doing

You'll lead a large, multi-functional team and take full accountability for delivering a seamless, high-performing customer experience.

Your focus will include:

• Designing and executing a customer-first operational strategy
• Transforming and scaling support and service delivery across UK & Europe
• Embedding a culture of accountability, performance, and continuous improvement
• Aligning operations with regulatory, compliance, and quality standards
• Developing leadership capability and building a high-performing, motivated team

About you

You're an experienced, commercially minded leader who combines strategic vision with hands-on delivery.

You are likely to be:

• A proven executive in customer operations within a technical products environment
• Experienced in leading transformation and scaling support functions
• Comfortable navigating complex, multi-market operations
• A strong communicator who can influence at board level while engaging frontline teams
• Energised by challenge, pace, and the opportunity to make a lasting impact

Above all, you bring the drive and credibility to lead change and deliver results quickly.

About the business

You'll be joining a market-leading manufacturer of innovative, IoT-connected products, backed by a global technology group.

The business is known for product excellence and industry leadership-and is now investing in making its customer experience equally outstanding.

What you'll gain

• The chance to lead a high-profile transformation programme
• A role with genuine autonomy, visibility, and influence
• A collaborative and forward-thinking leadership team
• Competitive salary, bonus, and benefits package
• The opportunity to leave a lasting operational legacy

Interested?

If you're ready to take on a high-impact interim leadership challenge and deliver real change, we'd love to hear from you.

Please submit your CV, including current remuneration, quoting reference: 10424