Job Description:

Customer Sales Advisor - covering locations in: Handsworth (B21) and Stirchley (B30), Birmingham

Are you looking for an exciting and varied new career challenge? If so, read on to find out about this superb opportunity to work for a fun and friendly employer, in a fast growing and secure industry. My client welcome applicants from all different types of retail sales and customer service backgrounds.

Key Benefits and Principle terms for Customer Sales Advisor role:

• Working a day shift pattern, to include some weekend and bank holiday working (Working 40 hours per week)
• Starting salary: £27,976 + EOY bonus - this is the entry pay grade and there are 4 pay grades to this role;
• Great bonus scheme;
• 30 days holiday, which includes Bank Holidays;
• Contributory pension scheme;
• Perkbox - employee 'free perks' scheme, which includes discounts on many high street retailers, cinema tickets, super markets, gyms and much more.
• Staff discount on storage and retail products (30% discount on storage and 50% discount on retail packaging);
• Training and development programme;
• Additional benefits after qualifying period, including: a day off and gift for your birthday, length of service award and a generous maternity and paternity package.

Job Role for the Customer Sales Advisor:

This is a great opportunity to work as part of a small, friendly team, promoting high quality self-storage services to customers; whilst providing excellent customer service and maintaining superb standards. The job holder will benefit from a broad range of exposure; covering sales, customer services, administration and operational management experience. The role offers a great base salary, with potential for further salary enhancements and super benefits package.

Supported by an experienced management team, you will learn about effective Customer services, Sales/Marketing, Administration and Operations. Full Training is provided in the role. 

Key Functions of the Customer Sales Advisor Role:

Sales/Customer Service

• Sell space (dealing with inbound enquiries for people wanting to use the service - no cold calling involved) via phone, email and face to face; ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions.

• Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, challenging objections, upselling our retail products and closing sales wherever possible.

• Provide a high level of customer service at all times, ensuring company values are maintained.

Administration

• Reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts and debt chasing;
• Uploading customer details on to database and setting up customer accounts, as well as off-boarding when customer contract ends;

• Additional administration required when liaising with the removals contractor, including using the removals calendar.

Banking/Petty Cash

• Reconcile cash, credit card, Direct Debit and BACS payments. Complete petty cash float checks on a daily basis.

If you have a strong retail/sales background and are highly customer focused and achievement driven, then this could be the ideal role for you. Please apply now for immediate consideration and job start.