Job Description:

Job Role: Customer Service Advisor (Hybrid)

Location: Newport

Salary: £27,000

Language: Native German speaking

Are you a native Germanspeaker looking to elevate your career within a global organisation?

Do you pride yourself on providing world class service and solving complex problems?

Are you ready to join a multicultural team where your language skills and professional growth are truly valued?

An international leader in insurance administration for the finance and leasing industry is seeking a Native German Speaker to join their growing, multicultural team. This role is ideal for a customer centric professional who excels at problem solving and wants to build a career within a supportive, forward thinking global organisation.

Employee Benefits:

Joining this team means entering an inclusive environment that values continuous development and diversity. Benefits include:

• Hybrid working
• Performance based bonus scheme, 5% matched pension, and Life Insurance.
• 25 days annual leave (with options to buy or sell) plus enhanced Maternity and Paternity leave.
• Private Medical Healthcare, Employee Assistance Programme, and Cycle to Work scheme.
• A comprehensive performance and development framework to support your career path.
• Active Social Events Committee and a £1,000 refer a friend scheme.

Role Purpose:

As a Customer Service Advisor, you will be the primary point of contact for the German market, handling both customer service enquiries and claims processing. You will ensure a seamless experience by investigating claims, managing communications, and maintaining high standards of service to uphold the company reputation for excellence.

Key Responsibilities:

Customer Service Excellence

• Provide high quality support to customers, brokers, and insurance companies in German and English.
• Accurately record insurance information and manage incoming enquiries within agreed timeframes.
• Maintain professional relationships with lessors and suppliers, ensuring all correspondence meets specific insurance criteria.
• Keep the internal diary system updated to ensure case transparency across the global team.
• Handle complaints and dissatisfaction professionally, following established regulatory policies.

Claims Management

• Investigate and assess claims by gathering necessary evidence and documentation.
• Determine types of loss, evaluate coverage, and set appropriate financial reserves.
• Coordinate equipment repairs or replacements with approved suppliers.
• Proactively notify customers of claim status and any potential delays.
• Identify opportunities for subrogation, contribution, and salvage recovery.

Skills, Knowledge and Experience

• Native level fluency in German and professional fluency in English (written and verbal).
• A genuine desire to assist clients and resolve complex queries.
• Strong problem solving skills with the ability to analyse facts and make timely decisions.
• Ability to prioritise a busy workload and meet Service Level Agreements.
• Flexible approach to changing priorities and a collaborative team player.
• Previous experience in customer service.

This is a fantastic opportunity to utilise your language skills in a professional, international setting where diversity is celebrated and high performance is rewarded.

If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV. As champions of diversity and inclusion in the workplace, THOMAS Professional commit to reviewing applications we receive with complete fairness and equality.

At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we’ll be happy to accommodate your needs.

THOMAS Professional is acting as an agency on behalf of the client for this position.

THOMAS Professional is proud to be a corporate member of the REC, the recruitment industry's leading professional body.

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