Job Description:

Customer Service & Sales Development Executive
Salary: £25,000 - £26,500 per annum
Monday - Friday, 8:30am - 5:00pm
Location: Wrexham, Chirk
 
Trek Recruitment is delighted to be recruiting on behalf of our established manufacturing client for an exciting Customer Service & Sales Development Executive position. This is a fantastic opportunity for an ambitious customer service professional looking to build a long-term career in sales within a progressive and supportive environment.
 
This blended role offers the perfect stepping stone into sales. You'll start in customer service, gaining in-depth product knowledge and building strong customer relationships, with a clear pathway to progress into a dedicated sales position as you develop.
 
You will handle a mix of inbound and outbound customer contact (B2B and B2C), resolve queries efficiently, process orders, and identify sales opportunities — all while receiving excellent training and support from an experienced team.
 
THE ROLE

• Complete comprehensive training on products, ordering systems, and CRM processes
• Manage inbound and outbound calls with trade customers and consumers
• Resolve queries, disputes, proof of delivery, pricing, and delivery issues
• Accurately process orders and arrange deliveries
• Provide cover for the resolutions team and inbound sales line
• Build lasting customer relationships and proactively spot opportunities for future sales growth

YOU
We're seeking a positive, tenacious, and customer-focused individual with:

• Proven experience in inbound and outbound calling (B2B and B2C)
• Previous customer service or sales experience in a fast-paced environment
• A solutions-focused "can-do" attitude with excellent problem-solving skills
• Strong communication skills, patience, and a professional, friendly approach
• High attention to detail, accuracy, and strong organisational skills
• Self-motivation and the ability to work both independently and as part of a team

Desirable:

• Experience with order processing or CRM systems
• Background in manufacturing, distribution or warehouse

 
What You'll Receive
We offer a competitive benefits package that supports your wellbeing and long-term career growth:

• Competitive salary with performance-related progression
• Generous pension contributions (above statutory minimum)
• Death in service benefit
• Increasing holiday allowance with length of service
• Health cash plan and Employee Assistance Programme
• Salary sacrifice schemes (bikes, technology, cars)
• Enhanced maternity and paternity pay
• Wellbeing and financial education support
• Payroll savings scheme
• Ongoing professional development and training opportunities

Why Join Our Client?
Our client is a well-established, award-winning business with a strong reputation for quality, innovation, and excellent customer service. They are committed to investing in their people and have been recognised by winning awards for doing so.