Job Description:

Customer Service Manager

Woking (Hybrid Working)
£40,000 per annum

Are you an experienced Customer Service Manager looking for your next challenge? Do you have a passion for delivering outstanding customer experiences and leading successful teams in a fast-paced environment?

Our client, a growing product-based e-commerce business, is seeking a Customer Service Manager to lead and develop their customer service function.

The Role

• Lead, motivate and manage a customer service team
• Oversee day-to-day customer service operations and performance
• Handle escalated customer enquiries and ensure timely resolution
• Monitor KPIs and implement improvements to enhance service levels
• Work closely with internal departments to improve customer journeys and operational efficiency
• Drive a customer-first culture across the business

About You

• Previous experience managing and developing customer service teams is essential
• Proven experience in a Customer Service Manager role
• E-commerce or e-commerce-related experience is highly desirable
• Strong leadership, communication and organisational skills
• Able to work effectively in a fast-paced, customer-focused environment
• Must be a driver with access to a vehicle due to the location

What's on Offer?

• £40,000 salary
• Hybrid working
• Opportunity to join a growing and successful e-commerce business
• Supportive and collaborative working environment
• Genuine opportunity to make a significant impact

If you're a hands-on manager who enjoys developing people, improving processes and delivering exceptional customer service, we'd love to hear from you