Job Description:

We are a recruiting for a Customer Support Advisor to join a successful and growing company based in St Albans.

Our client is one of the leading players in their field and are recognised for their high levels of customer service. They're a friendly, sociable company with a relaxed yet professional atmosphere.

As a Customer Support Advisor, you will be responding to all incoming client queries through live chat or telephone - taking full ownership of queries and seeing them through to resolution.

Please note: this role will need to be fully office-based for the first six months. After training, this position will become hybrid with 3 days in the office, 2 days working from home.

What’s in it for you?

• Salary: £25k-£30k depending on experience
• Hours: Rota across 7 days to include evenings and weekends (earliest start 7.30am, latest finish 10pm)

Weekend shifts are alternating, with one week on followed by one week off.

New joiners will be assigned a week of either all earlies, mids or late shifts. Shifts are as follows:

Early: 7:30am – 4pm
Mid: 11:30am – 8pm
Late: 1:30pm – 10pm

• 25 days holiday (increasing to 30 after 2 years)
• Contributory pension scheme
• Life insurance benefit (4x salary)
• Private medical insurance
• Discounts scheme for gym membership, travel and cinema
• Free parking

Key responsibilities:

• Responding to customer queries in a timely and professional manner via telephone, live chat and email
• Develop proficient product knowledge with an understanding of pricing and business rules, taking full ownership of queries and see them through to resolution
• You will create automation/self-service help tools for clients to speed up the customer service process and future proof the business
• Answering (within set service levels) inbound generated calls from clients following internal processes
• Support with new account openings
• This role will also be a key part of the improvement of products and services, by reporting direct feedback obtained during client interactions

What the employer is looking for:

• Experience working in a Customer Service office-based position, with a focus on being timely and responsive in your approach
• Good sporting interest and current knowledge across a range of major sports and events
• Good numeracy and literacy skills with strong commercial and financial awareness
• Available to work evenings and weekends to cover live sporting events – this team operates 7 days per week including Bank Holidays

Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.