Job Description:

A modern residential development is looking for an Estate Manager to be responsible for the smooth running of the Estate’s community building, open areas, amenities, and the apartment buildings. The Estate Manager will have previous experience in facilities or estate management and be knowledgeable about relevant health & safety, GDPR, and legal obligations. In addition, the Estate Manager will have excellent customer service and relationship-building skills, be flexible in working at certain times when required, and be highly professional, organised and adaptable.

Applications from ex-military personnel are strongly encouraged

Key Responsibilities:

• Ensure all enquiries and communications are logged and responded to efficiently and effectively
• Inspect the apartment buildings' communal areas, open spaces and amenities
• Support the day-to-day operational management of the community building and open spaces
• Ensure cleaning, maintenance, furniture, fixtures, fittings, operational equipment, and supplies are maintained for the community building
• Ensure the community building complies with all relevant H&S regulations and other statutory requirements
• Respond to incidents, emergencies, accidents, complaints, safeguarding concerns, or operational issues and escalate matters where required
• Take reasonable care of all Employer property, furniture, tools, equipment, keys, radios, IT equipment, access devices, documentation, vehicles, and operational assets entrusted to them or under their control
• Maintain relevant COSHH information, Health & Safety documentation, risk assessments, and operational compliance records
• Monitor the signing in and out of all contractors, visitors, volunteers, and service personnel
• Monitor the workers around the estate and ensure minimum disturbance to residents, and that they are working safely
• Maintain accurate records of incidents, accidents, inspections, operational issues, complaints, and contractor attendance
• Ensure all records and data are maintained securely in accordance with GDPR, legislation and policies
• Assist with operational security arrangements and related operational procedures
• Arrange induction training and actively participate in any relevant briefings and training
• Undertake all mandatory and role-specific training
• Maintain a high level of professionalism and exceed client satisfaction levels
• Set an example to all residents, commercial tenants, visitors, contractors, and members of the public
• Undertake reasonable additional duties as required

Knowledge, skills and qualifications required:

• Previous experience working in facilities or estate/building management
• Strong customer service, teamwork, communication, managerial, and relationship-building skills
• Great IT, health & safety, and admin skills
• Excellent organisational, time management, and problem-solving skills
• Is professional, discreet, and adaptable
• Awareness of Health & Safety, COSHH, safeguarding, GDPR, and compliance obligations.
• Be available to work flexibly when needed, such as on weekends, evenings, bank holidays etc.

Salary: £45,000

Benefits: Bonus, Training, Hols 20+8, Pension