Job Description:

Service Representative (SR) - Generalist Service Representative I

Reporting To

Service Representative Manager

Location

Midlands / South UK (Extensive UK and Overseas Travel Required)

Role Purpose

The Field Service Representative is responsible for the installation, maintenance, modification, refurbishment, testing and fault diagnosis of electrical power distribution equipment, including LV/HV switchgear, AIS (Air Insulated Switchgear), GIS (Gas Insulated Switchgear), transformers, Automatic Transfer Switches (ATS) and Electric Vehicle (EV) charging infrastructure.

The role requires regular travel to customer sites throughout the UK and overseas, supporting a range of sectors including industrial, utilities, data centres, defence, offshore, nuclear and critical infrastructure environments.

Principal Duties & Responsibilities

Technical Service Activities

• Supervise and/or perform site activities at UK, overseas and offshore locations.
• Install, maintain, refurbish, modify and upgrade electrical distribution equipment operating between 400V and 33kV.
• Install, maintain and fault-find on:
  • LV Switchgear
  • HV Switchgear
  • AIS Switchgear
  • GIS Switchgear
  • Transformers
  • Automatic Transfer Switches (ATS)
  • EV Charging Infrastructure
  • Protection and Control System wiring
  • Associated Distribution Equipment
• Carry out:
  • Equipment off-loading and positioning
  • Installation activities
  • Maintenance inspections
  • Refurbishment and retrofit works
  • Fault diagnosis and rectification
  • Condition assessments
• Perform electrical testing including:
  • Insulation Resistance (IR) Testing
  • Ducter Resistance Testing
  • Functional Testing
  • System Testing
  • Fault Finding and Diagnostics
• Install, commission, test and maintain Automatic Transfer Switches (ATS) and associated control systems.
• Install, commission, test and maintain EV charging infrastructure, including AC and DC charging systems.
• Support customer training activities when required.

Health, Safety & Compliance

• Undertake site-specific risk assessments.
• Assist with the preparation of Method Statements and Risk Assessments (RAMS).
• Ensure compliance with all company, customer and statutory health and safety requirements.
• Promote a strong safety culture when working on LV and HV electrical systems.

Documentation & Reporting

• Produce accurate service reports and test documentation.
• Record maintenance activities and technical findings in accordance with company procedures.
• Complete timesheets, expenses and site paperwork within agreed timescales.

Customer & Business Support

• Maintain strong customer relationships and deliver excellent customer service.
• Identify opportunities for service upgrades, maintenance contracts and additional business opportunities.
• Contribute technical information towards quotations and service proposals.
• Assist with workshop testing and Factory Acceptance Tests (FAT) when required.

Candidate Profile

Experience

Essential

• Minimum of 2 years' experience installing, maintaining, modifying and upgrading electrical power distribution equipment.
• Proven experience with LV and HV switchgear systems.
• Experience carrying out maintenance, inspection and fault diagnosis activities on electrical distribution systems operating up to 33kV.
• Experience working independently and as part of a team at customer sites.
• Strong electrical and mechanical fault-finding skills.
• Experience within utilities, data centres, industrial facilities, offshore, defence, nuclear or critical power environments.

Desirable

• Experience with EV charging infrastructure.
• Experience working with Automatic Transfer Switches (ATS).
• Experience with equipment from manufacturers such as Siemens, Schneider Electric, ABB, Eaton, Lucy Electric, Mitsubishi Electric or GE Vernova.

Skills & Qualifications

Essential

• Relevant electrical qualification (ONC, HNC, NVQ Level 3, City & Guilds, Apprenticeship or equivalent experience).
• Full UK Driving Licence.
• Valid Passport.
• Good written and verbal communication skills.
• Strong customer-facing and interpersonal skills.
• Experience in the installation, maintenance, modification and fault diagnosis of LV and HV switchgear systems.
• Strong understanding of AIS and GIS switchgear products.
• Well grounded in maintenance practices, fault-finding techniques and operational procedures on electrical networks up to 33kV.
• Sound understanding of electrical safety and safe systems of work associated with live HV networks.
• Ability to read and interpret:
  • Electrical Schematics
  • Single Line Diagrams
  • Wiring Diagrams
  • Technical Specifications

ATS Skills

• Experience commissioning, maintaining and fault-finding Automatic Transfer Switches (ATS) and associated control systems.
• Understanding of standby power systems, generator-to-mains changeover systems and critical power applications.
• Ability to diagnose and rectify ATS control, communication and operational faults.
• Knowledge of synchronisation, load transfer and emergency power switching principles.

EV Infrastructure Skills

• Experience installing, commissioning, testing and maintaining Electric Vehicle (EV) charging infrastructure.
• Knowledge of AC and DC charging systems, including rapid and ultra-rapid chargers.
• Understanding of EV charging protocols, load management systems and network connectivity.
• Ability to carry out fault-finding and maintenance on EV charging equipment and supporting LV distribution systems.
• Understanding of energy management and EV infrastructure integration into existing power networks.

Desirable

• EV Charging Installation Qualification.
• OEM Product Training on AIS, GIS, ATS or Switchgear products.
• High Voltage Authorised Person qualification.
• SF6 Gas Handling Certification for GIS equipment.
• HNC/HND in Electrical Engineering or equivalent.

What we offer you:

Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.

Apply now:

Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.

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At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this UK based position, the expected pay range is GBP 35,200 - GBP 52,800 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United Kingdom. Our pay ranges are determined by the local market.

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Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, and confidential counseling for life's challenges.

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IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

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+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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