Job Description:

Fire Safety Manager

Westfield London

At Westfield London, safety is more than compliance — it's fundamental to creating exceptional experiences for millions of visitors every year. We are looking for an experienced, influential and forward-thinking Fire Safety Manager to play a critical leadership role within one of Europe's most iconic retail and leisure destinations.

This is a rare opportunity to take ownership of fire safety strategy and operational resilience within a fast-paced, high-profile environment where no two days are the same. Working alongside senior leadership, facilities teams and operational partners, you will drive a proactive fire prevention culture, ensure legislative excellence and help protect one of the UK's most dynamic public spaces.

If you thrive in a complex operational environment, enjoy leading from the front and want to make a visible impact every day, this role offers challenge, autonomy and genuine career prestige.

Why Join Mitie / Westfield London?

This is more than a compliance role — it's an opportunity to shape the safety culture within one of the busiest and most recognisable retail destinations in the UK.

You'll join a collaborative and ambitious team environment where your expertise will be highly visible, genuinely valued and directly impactful. From major operational projects to day-to-day centre resilience, you'll play a pivotal role in keeping people safe while supporting an exceptional visitor experience.

If you're ready for a career-defining role in a world-class environment, we'd love to hear from you.

What You'll Be Doing

Strategic Leadership

• Partner with the Centre Risk Manager to continuously develop and evolve the Centre Fire Strategy.
• Champion a positive fire safety and risk management culture across the business.
• Ensure compliance with all relevant legislation, company policies and the Centre Health & Safety Management System.
• Act as a trusted subject matter expert, providing professional fire safety guidance to centre leadership and operational teams.
• Lead by example, promoting best practice and driving continuous improvement in fire prevention and emergency preparedness.

Tactical Oversight

• Maintain and continuously review the Centre Fire Risk Assessment to ensure full compliance and operational effectiveness.
• Oversee all life safety systems including fire detection, suppression, smoke control, emergency lighting and property protection systems.
• Ensure all preventative maintenance, statutory testing and inspections are completed to the highest standard and within required timeframes.
• Work closely with Facilities Management to ensure all fire safety systems and records remain compliant, robust and audit-ready.
• Deliver engaging fire safety awareness training, evacuation exercises and Duty Manager training programmes.
• Manage critical documentation including fire safety policies, procedures and compliance records.

Operational Excellence

• Manage and approve fire safety-related contractor permits and access requests via CTracker, including sprinkler impairments, fire alarm isolations and hot works.
• Monitor fire alarm activations, identify root causes and implement preventative actions to reduce recurrence.
• Drive corrective actions through electronic reporting systems including Sphera.
• Provide operational Risk Management cover during periods of leave or business need.
• Maintain high visibility across the centre, ensuring fire safety standards are consistently upheld in a live operational environment.

What We're Looking For

We are seeking a confident and credible professional who can influence at all levels and operate effectively within a complex, customer-facing environment.

You will bring:

• Strong fire safety management experience within a large-scale operational environment.
• Excellent analytical and problem-solving capability with the ability to make confident decisions under pressure.
• Outstanding communication and stakeholder management skills.
• Experience managing challenging situations and influencing positive outcomes.
• Strong report writing and presentation skills.
• Commercial awareness with the ability to balance operational risk and business impact.
• A proactive, solutions-focused mindset with the confidence to challenge where required.
• The ability to work independently while contributing positively to wider team objectives.
• Comprehensive knowledge of fire safety systems, procedures and compliance requirements.

Qualifications required

• NEBOSH Fire Safety
• NEBOSH Health and Safety
• Level 4 Certificate in Intermediate Fire Risk Assessment to BS 8674:2025 or Level 5 Certificate in Advanced Fire Risk Assessment to BS 8674:2025
• IFSM Membership or Fire Protection Association Member