Job Description:

Fire & Security Operations Manager – Bromsgrove - £55,000

We are currently working with a fire, life safety and security specialist business who provide a wide range of service, maintenance, remedial, small works and project support across customer contracts throughout the Midlands and South-West. Due to continued growth, they are now seeking an Operations Manager to join their team based from Bromsgrove.

Salary Package:

• £50,000 - £55,000
• Bonus scheme 
• Car allowance or vehicle provided
• 22 days’ annual leave & 8 days bank
• Hybrid working: 3 days office and 2 days home / field
• Official working hours are 8:30am - 5:00pm with a 30-minute lunch

Area Of Cover:

• Bromsgrove, Worcestershire, covering the Midlands and South-West region.

Duties:

• Overseeing planned, reactive, remedial, small works and project activity across customer contracts
• Ensuring service delivery meets best practice standards and contractual KPIs
• First-line management of field-based service engineers and coordination of sub-contractor activity
• Managing incoming reactive, remedial and small works calls to ensure engineering attendance meets contractual KPIs
• Producing quotations and supporting the delivery of resulting works in collaboration with senior operational management
• Coordinating specialist sub-contractor works
• Ensuring health and safety policies and procedures are followed across all areas of responsibility
• Supporting compliance with quality, health, safety and environmental management systems
• Completing post-inspections on a sample of calls to audit completion standards and support high levels of engineer performance
• Providing holiday cover for the Regional General Manager where required

Key Working Relationships:

• Regional General Manager
• Lead Engineer
• Service Engineers
• Sub-contractors
• Administration team
• Health and Safety team
• Maintaining a high level of customer satisfaction.

Experience Required:
Essential:

• Strong technical knowledge of fire, life safety and security systems, including fire alarms, AOV, automatic doors, warden call, door entry, access control and CCTV systems.
• Hands-on experience working with engineering teams.
• Good knowledge of quality, health, safety and environmental requirements.
• Competent IT skills, including Outlook, Excel and Word.
• Excellent written and verbal communication skills.

Preferred:

• Previous management experience would be advantageous.
• Experience using engineering planning software to dispatch and schedule calls would be desirable.

Please Contact
Georgie Thain
(url removed)
(phone number removed)