Job Description:

Helpdesk Administrator – Maintenance

Central London | Full-Time Office Based | £33k-35k + Excellent Benefits

Are you an organised, confident administrator with experience supporting maintenance, facilities, or service operations? Do you enjoy being the vital link between customers, contractors, suppliers, and internal teams?

We are looking for a proactive Helpdesk Administrator to join a busy maintenance team based in Central London. This is a fantastic opportunity to become part of a well-established organisation delivering high-quality building services and supporting prestigious properties across the capital.

The Role of the Helpdesk Administrator

As a Helpdesk Administrator, you will play a key role in ensuring smooth day-to-day operations by coordinating maintenance requests, supporting contract teams, and keeping accurate records.

You will be responsible for:

• Managing reactive maintenance calls and scheduling engineer/contractor call-outs
• Providing administrative support to Contract Managers and operational teams
• Updating CAFM systems, asset registers, and maintenance records
• Creating and maintaining accurate Excel spreadsheets and reports
• Managing invoices, credits, interim accounts, final accounts, and VAT records
• Supporting financial administration processes across contracts
• Maintaining holiday and absence records
• Preparing information and reports for meetings
• Liaising professionally with colleagues, clients, and suppliers
• Carrying out general office and administrative duties as required

About You

You will be a highly organised and detail-focused administrator who can manage multiple priorities in a fast-paced environment.

We are looking for someone with:

• Previous experience in a similar administration or helpdesk role
• Experience within maintenance, facilities management, or a related environment (desirable)
• Excellent written and verbal communication skills
• Strong attention to detail and a methodical approach
• Confidence using Microsoft Office, particularly Excel, Word, Outlook, and PowerPoint
• Experience using CAFM systems (desirable)
• A professional, reliable, and proactive attitude

What’s On Offer

Alongside a competitive salary, you will receive a strong benefits package including:

• 25 days annual leave plus bank holidays
• Life Assurance
• Pension scheme
• Cycle to Work Scheme
• Mental Health First Aider support
• Employee Assistance Programme
• Occupational Health support
• Professional development opportunities
• Employee referral scheme
• Discretionary bonus scheme

This is a great opportunity for an ambitious administrator looking to build a long-term career within a successful maintenance environment.

Apply today with your CV to be considered.