Job Description:

Sales Administrator
Location: Home Based (UK)
Salary: £26,000 per annum
Hours: Full-Time, 35 hours per week (Monday to Friday with a half day on Friday)

About the Role
We are currently recruiting on behalf of our client, Calder Lead, for an experienced and organised Sales Administrator to join their growing sales support team.

This is an excellent opportunity for a customer-focused administrator who enjoys working in a fast-paced environment and takes pride in delivering exceptional service. Working remotely, you will play a key role in supporting customers, processing orders accurately, and ensuring the smooth day-to-day operation of the sales function.

This is a home-based position with occasional travel (approximately four times per year) to attend team meetings at either the Chester or Gateshead office.

Key ResponsibilitiesOrder Processing

• Process customer purchase orders accurately and efficiently.
  
  
• Enter and maintain sales orders using the IBM AS400 system.
  
  
• Check pricing, product availability, delivery details and order accuracy.
  
  
• Liaise with production, planning and logistics teams to ensure orders are delivered on time.
  
  

Customer Service

• Handle incoming customer enquiries via telephone and email.
  
  
• Provide delivery updates and estimated delivery times.
  
  
• Build and maintain strong relationships with customers.
  
  
• Deliver a professional and responsive customer experience at all times.
  
  

Complaint Resolution

• Manage customer queries and complaints in a professional manner.
  
  
• Investigate issues relating to deliveries, products, invoices or service.
  
  
• Work closely with internal departments to resolve issues quickly and effectively.
  
  

Sales Administration

• Produce customer invoices and supporting documentation.
  
  
• Maintain accurate customer and order records.
  
  
• Organise and file sales documentation in line with company procedures.
  
  
• Assist with reporting and general administrative duties.
  
  
• Provide additional support to the wider Sales and Commercial teams when required.
  
  

About YouTo be successful in this role, you will have:

Essential Skills & Experience

• Previous experience within a Sales Administration, Customer Service or Order Processing role.
  
  
• Excellent communication skills with a confident and professional telephone manner.
  
  
• Strong attention to detail and a high level of accuracy.
  
  
• Excellent organisational and time management skills.
  
  
• The ability to prioritise workload and meet deadlines in a busy environment.
  
  
• Good working knowledge of Microsoft Office, including Outlook, Excel and Word.
  
  
• A proactive, positive and customer-focused approach.
  
  

Desirable

• Experience using IBM AS400 or a similar ERP/order processing system.
  
  
• Previous experience within manufacturing, construction materials or distribution environments.
  
  

Personal Attributes

• Friendly, approachable and professional.
  
  
• Reliable and dependable with a strong work ethic.
  
  
• Excellent problem-solving abilities.
  
  
• Positive team player who can also work independently.
  
  
• Calm under pressure with the ability to manage multiple priorities.
  
  

What's on Offer

• Salary of £26,000 per annum.
  
  
• Fully home-based role.
  
  
• 35-hour working week with a half day every Friday.
  
  
• Company pension scheme.
  
  
• Holiday entitlement.
  
  
• Ongoing training and development opportunities.
  
  
• Supportive and collaborative working environment.
  
  
• Opportunity to join a well-established and respected UK manufacturing business.
  
  

If you're an experienced Sales Administrator looking for a flexible home-based role with a successful UK manufacturer, we'd love to hear from you. Apply today to be considered.