Job Description:

Birmingham (hybrid available after initial 6 months) 

Competitive Salary + Bonus + Benefits 

Are you energetic and self-motivated, with a track record for upholding and delivering Customer Service Excellence?  

This is an excellent opportunity to join our dedicated Internal Customer Account Team, where collaboration brings success.

What’s In It For You? 

At Daikin UK we value our employees and their contributions. We offer a comprehensive rewards package including:

• Competitive annual bonus. 
• Comprehensive private medical and personal accident insurance plans. 
• Employer Pension Contributions of 7%. 
• Investment in your training and development to encourage and support your career progression within the company 

How You Will Make an Impact? 

Manage allocated accounts to achieve/exceed agreed sales targets through the proactive and timely resolution of all customer queries. 

You Will Be:

• Building, strengthening and maintaining effective customer relationships (by telephone, emails and at customer events) gathering customer/market insights which could aid additional sales.
• The first point of contact for customers and take ownership of timely enquiry resolution whether that be relating to deliveries, stock availability, or credits on accounts. 
• Creating and proactively follow up daily sales and quotes to increase conversion to order placement.
• Taking ownership of Customers Order Book, including accurate processing and maintaining of their orders to meet the customers delivery deadlines; and attention to detail to ensure all orders processed correctly and are within the company discount policy, as well as working with Finance and Supply to manage customers' expectations with any potential issues.

About You: 

• Your exceptional customer service and sales order processing expertise will thrive within our dedicated team who elevate the customer experience together every day. 
• You’re a proactive problem solver, with ability to offer customers clear and concise solutions through their order journey. 
• Bringing your interpersonal skills, you’ll leave a lasting positive impression on our customers and internal teams. 

Your Interview Journey:

Interview 1: Introduction and Exploration Call

With: Your Daikin Recruitment Business Partner

Purpose: For you to get the lowdown on Daikin; who we are, what we do, and what makes us tick. It also provides us with an opportunity to understand your experiences, motivations, and personality.

Interview 2: Structured Interview

With: Hiring Manager

Purpose: A detailed discussion to explore your work experience and delve into Daikin's operations, focusing on the specifics of the role.

About Us: 

Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 100 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.

We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive.