Job Description:

Location: Hertford, SG14             

Salary: £30,000 - £38,000

Working Hours: Monday – Friday (9:00am – 5:00pm)

Job Code: HA2279

Internal Sales Executive

Our client is seeking a customer-focused Account Manager to play a key role in building and strengthening long-term client relationships across an international customer base.

This is an excellent opportunity to join a collaborative and growing team where you'll have real influence on the customer experience. Combining account management, onboarding support, customer engagement, and problem-solving, the role is ideal for someone who enjoys developing trusted relationships, understanding client needs, and working closely with colleagues across multiple teams.

Key Responsibilities:

• Build and maintain strong relationships with customers, acting as their main point of contact and ensuring they receive excellent service.
• Monitor customer satisfaction and engagement, identifying and addressing any issues to support retention and long-term success.
• Support new customers through the onboarding process, ensuring a smooth transition and successful implementation.
• Gather customer feedback and feature requests, sharing insights with internal teams to help improve products and services.
• Identify opportunities to grow existing accounts through additional products, services or solutions.
• Work closely with colleagues across product, marketing and support teams to deliver a positive customer experience.

The successful candidate will have:

• At least 2 years’ experience in a similar customer focused role
• Excellent communication skills via phone, email and face to face
• Proficient in IT systems/ software (including excel)
• Experience working in a service-led or technology-driven environment or exposure to the higher education sector (desirable but not essential)
• Great attention to detail and the ability to organise tasks

Benefits:

• 25 Days Plus Bank Holidays
• Free Parking
• No Weekends
• Life Insurance
• Company pension

**Due to the high volume of interest we receive for each vacancy, we are only able to contact shortlisted candidates. If you have not heard from our team within 7 days, please consider your application unsuccessful. Please refrain from calling the office to check the status of your application or to discuss the role; this allows us to dedicate our time to the shortlisting process. We will retain your CV on file for future opportunities that may be a match for your skills and experience**