Job Description:

Legal Receptionist / Administrator

Location:                          Poole, Dorset

Hours:                                Monday to Friday 9am – 5pm

Salary:                               Up to £25,000 per annum (D.O.E)

Contract:                         Full Time, Permanent

Overview

We are delighted to be working on behalf of a progressive, fast paced legal practice to recruit a proactive and detail oriented Legal Receptionist / Administrator professional for their office in Poole.

This is a fantastic hybrid role that bridges the gap between front-of-house excellence and vital legal administration. You will be responsible for supporting a busy team with a varied caseload, acting as the first point of contact for clients, and ensuring the smooth day-to-day operation of the office.

If you are an adaptable administrative professional who enjoys client contact and wants to be part of a forward-thinking firm where your contribution is genuinely valued, we would love to hear from you.

Legal Receptionist / Administrator Key Responsibilities:

Front of House & Reception:

• Acting as the first point of contact for all incoming enquiries, greeting clients warmly, and providing refreshments.
• Screening incoming phone calls, handling enquiries efficiently, and taking detailed, accurate messages.
• Ensuring all client-facing and communal areas are kept immaculately clean and tidy at all times.
• Monitoring and ordering office stationery.

Legal Administration & Support:

• Providing vital support to fee earners, including occasionally generating letters and typing attendance notes using the digital recording and case management systems.
• Handling legal documentation, including photocopying, scanning, and digital filing.
• Assisting with incoming and outgoing mail processing.
• Conducting general administrative duties such as data entry, word processing, establishing new case files, and drafting simple correspondence.
• Assisting with office projects and providing holiday cover within the wider team when required.

Key Skills Required

Exceptional Communication

• Excellent standard of written and spoken English is essential, with the ability to communicate articulately with clients and colleagues alike.

Client Care Excellence

• Strong orientation for quality customer service delivery, displaying tact, patience, and understanding—even when dealing with difficult visitors or working under pressure.

Technical Proficiency

• Good IT skills, especially in Excel, Word, and Outlook, with the ability to quickly learn new software, including legal case management and digital dictation systems.

Attention to Detail

• A high level of accuracy and a methodical approach to data entry, file management, and document processing in a fast-paced environment.

Team Work & Flexibility  

• A dependable and collaborative approach, with the ability to work independently, prioritising tasks effectively to ensure the smooth running of the office.

Discretion

• An absolute respect for professional confidentiality and discretion.

To Apply

If you are looking to take the next step in your career with a supportive legal practice that rewards hard work, please submit your up-to-date CV via the application link.