Job Description:

Network Engineer

• Annual Salary: £35,000
• Location: Hybrid, New Milton
• Job Type: Full-time

Network Engineer - You will be instrumental in designing and managing IP networks that ensure our services are safe, reliable, and always connected. This role is ideal for someone who thrives in technically complex, mission-critical environments and is committed to delivering high-quality digital care services.

Day-to-Day of the Role:

• Design, deploy, and maintain network infrastructure (LAN, WAN, VLANs, Wi-Fi, DNS, DHCP, routing) to ensure high availability and performance across all sites and remote environments.
• Provide 4th line support for complex, escalated network and connectivity issues, using diagnostic tools such as Wireshark, SIP tracing, and packet capture.
• Enable mission-critical digital communications for telecare solutions, ensuring resilient SIP/VoIP and digital alarm signalling.
• Safeguard network security by implementing strong controls, managing firewalls and access policies, and conducting vulnerability assessments.
• Ensure compliance with UK GDPR, the Data Protection Act 2018, and TSA standards, protecting the personal data of service users through secure network configurations.
• Deliver technical guidance to customers, housing providers, local authorities, and partners on network connectivity and digital telecare integrations.
• Monitor and optimise network performance, analyse capacity and availability to improve service reliability.
• Manage third-party providers, maintaining service levels and supporting the transition from analogue PSTN to All-IP services.

Required Skills & Qualifications:

• Proven experience as a Network Engineer, Network Administrator, or similar role within a technical environment such as telecoms or managed services.
• Strong technical knowledge of IP networking, SIP/VoIP, TCP/IP, DNS, DHCP, VLANs, firewalls, and cloud technologies.
• Demonstrated troubleshooting expertise and excellent problem-solving skills, capable of working calmly in high-pressure scenarios.
• Relevant technical qualification in networking, telecommunications, or IT (e.g., Cisco CCNA/CCNP, CompTIA Network+).
• Hands-on experience with IT infrastructure and IP configuration in live operational environments.
• Proficiency with Microsoft tools for reporting, documentation, monitoring, and collaboration.