Job Description:

Company Overview

Our client is a growing pharmaceutical business with a strong presence in the healthcare space. With a collaborative and fast-paced culture, they are focused on improving patient access and delivering high-quality products across the market.

This is a brand-new role, created due to business growth, offering the opportunity to make a real impact and shape how the position develops.

The Role

This is a highly varied and central role within the business, providing operational, administrative, and coordination support across multiple functions, including Commercial, Marketing, and Leadership.

You'll be responsible for ensuring the smooth running of daily operations, managing data and trackers, handling enquiries, and supporting key business processes.

Key Responsibilities

Operations & Coordination

• Manage and maintain business trackers and logs (primarily in Excel)
• Coordinate workflows and ensure tasks are followed through to completion
• Support supplier onboarding and internal processes
• Arrange deliveries, couriers, and stock coordination (including third-party sites)

Administration & Business Support

• Provide administrative support to the Commercial team
• Organise meetings, including diary management for senior leadership (including the CEO)
• Support travel bookings and logistics
• Assist with marketing materials, product samples, and campaigns
• Prepare presentations and documents for meetings

Data & Reporting

• Maintain accurate data across systems (Excel, SharePoint, CRM tools)
• Produce trackers, reports, and logs to ensure visibility of activity
• Use AI tools (e.g. Copilot) to generate reports and improve efficiency
• Manage mail merge campaigns and data lists

Customer & Stakeholder Communication

• Manage shared mailboxes and respond to enquiries from customers and patients
• Handle incoming leads and route appropriately
• Liaise confidently with internal teams, suppliers, and senior stakeholders

Compliance & Process

• Support documentation, SOPs, and work instructions
• Assist with compliance tracking (training provided)
• Support contracts, CDAs, and pricing documentation for hospitals

What We're Looking For

• Highly organised with strong attention to detail
• Confident working in a fast-paced, varied role
• Strong communication skills and comfortable speaking with stakeholders at all levels
• Proactive, able to take ownership and think independently
• Good working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, SharePoint)
• Comfortable working with data, trackers, and reporting

Desirable:

• Experience in a regulated or compliance-driven environment
• Exposure to CRM systems or data tools
• French language skills

The Team & Environment

• Reporting into the Business Enablement Manager
• Working closely with Commercial, Marketing, and senior leadership
• Collaborative, cross-functional environment with lots of exposure

Benefits

• Private Healthcare
• 23 days holiday + bank holidays
• 5% pension contribution
• Life insurance
• On-site parking

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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