Job Description:

Are you a detail-oriented individual with a flair for all things technical? Are you passionate about product and meticulous in attention to detail. If so, we have got the perfect opportunity for you. Our dynamic team is on the hunt for a diligent and proactive Quality Assurance Manager. 

In this role, you will be the backbone of our product compliance and quality standards. The role will be based in the buying department, working with the buying teams and cross functionally to establish procedures, compliance and quality standards. With your efforts, you will help us on our journey to grow our own brand portfolio, ensuring our products are excellent quality and boosting customer satisfaction.

We are looking for someone with experience in product quality and compliance, ideally gained in the nursery or baby products sector, toy manufacturing, furniture, mattresses, textiles or other consumer goods. Experience working for a manufacturer, importer or retailer selling own-brand products would be particularly relevant.

Salary/Working Hours

• Work hours are 8:30am to 5:00pm from Monday to Thursday with an early finish on Fridays (8:30am to 4:30pm).
• We offer a competitive salary of £43 – £47k depending on your experience and look forward to discussing this with you during the interview process.

What You’ll Be Doing

As Quality Assurance Manager you will play a crucial part in upholding our product compliance and quality standards, collaborating closely with various teams to establish procedures, ensure compliance and maintain high-quality standards.

• Establishing Quality Procedures: Develop, negotiate and maintain in-house quality procedures, standards and specifications for products. Ensure that these procedures comply with industry regulations. 
• Test Schedule Management: Create and manage test schedules for both new and existing products to ensure they meet quality standards and regulatory requirements. 
• Compliance with Legislation: Ensure that manufacturing processes adhere to key safety and ethical legislation, including safety certification and ethical audit compliance. 
• Supplier Communication: Communicate with suppliers to address technical and quality issues, provide quality requirements for raw materials, assembled products and collaborate on desired improvements. 
• Inspection and Documentation: Inspect product samples and reports to verify compliance with quality requirements. Maintain comprehensive documentation for all own-brand products in the portfolio. 
• Budget Management: Agree on and manage budgets for product safety compliance testing to ensure products meet quality standards. 
• Inbound Product Inspection: Coordinate and oversee the inspection of inbound products and the preparation and filing of associated inspection reports. 
• Quality Improvement: Drive improvements in performance and quality by developing and deploying a product quality assurance strategy. Act as a catalyst for change. 
• Reporting to Management: Provide regular updates to senior management regarding workload status and communicate any new technical or compliance information that may impact future practices. 
• Product Risk Assessment: Lead or contribute to product risk assessment meetings to identify and mitigate potential risks. 
• Customer Service Support: Set customer service standards and assist the customer service team with quality and technical requests related to the products. Support with product investigations and returns.
• Data Analysis: Record, analyse and distribute statistical information to monitor performance, identify trends and implement quality improvements. Manage EPR data.
• Profit Maximisation: Direct objectives to maximise profitability, considering the commercial aspects of product quality and compliance. 

Experience & Skills We’re Looking For in a Quality Assurance Manager

• Experience: A minimum of 2 years' experience in a similar or relevant role is essential. 
• Organisational Skills: Strong organisational and planning skills, including effective time management. 
• Communication: Excellent verbal and written communication skills, including the ability to summarise issues succinctly and communicate effectively with stakeholders. 
• Problem-Solving: A natural aptitude and enthusiasm for problem-solving. 
• Workload Management: Ability to handle high volumes of work and meet deadlines. 
• Attention to Detail: Impeccable attention to detail is crucial for maintaining product quality. 
• Interpersonal Skills: Strong interpersonal skills and confidence in dealing with various stakeholders. 
• Teamwork: Ability to work effectively in a team environment. 
• IT Skills: Proficiency in Microsoft Office, including Excel and Outlook. 
• Technical Knowledge: Basic understanding of engineering principles and materials/manufacturing processes. 
• Numerical Skills: Good numerical skills and an understanding of statistics. 
• UK Driving License: A full UK driving license is desirable for this role. 
• Market Knowledge: Knowledge or understanding of the infant and/or UK nursery market is highly desirable. 
• Passion for Product Improvement: A passion for product improvement through design is also desirable. 

Who Are We?

We have been a family-owned business since the 1980s, helping hundreds of thousands of families navigate life’s early adventures. From one stall in Salford Market to a £40M turnover and a team of 40+, we have come a long way.

If you are looking to be part of a friendly, ambitious team where you can make a real impact, we would love to hear from you. Come and grow with us!

We are a busy, growing business with plenty happening, new challenges to tackle and lots to get involved in. If you enjoy a varied role, working as part of a team and being part of a business that’s moving forward, we would love to hear from you.

As an equal opportunities' employer, we value diversity and welcome applicants from all sections of the community. 

* STRICTLY NO AGENCIES *