Job Description:

Customer Services / Sales Administrator

Salary: £26,436.80 (up to £30,000 for candidates with relevant design or estimating experience)
Location: West Bromwich (relocating to Bilston later this year)
Hours: Full Time, Permanent

We are recruiting for a Customer Services / Sales Administrator to join a busy and friendly Internal Sales team.

This is an excellent opportunity for an organised and customer-focused individual who enjoys working in a fast-paced environment, managing customer orders and building strong relationships with clients. We are particularly interested in candidates from the packaging industry or a similar manufacturing environment who understand the importance of delivering excellent customer service whilst ensuring orders are processed accurately and efficiently.

The Role

Working as part of the Customer Services team, you will be responsible for:

• Processing customer enquiries, orders and quotations
• Managing customer queries via phone and email
• Following up quotations and supporting the sales process
• Liaising with internal departments, including Design and Production
• Keeping customers updated on order progress and delivery schedules
• Maintaining accurate customer and order records
• Supporting the wider sales office team as required
• Resolving customer issues in a professional and timely manner
• Working with internal systems and ensuring information is kept up to date

What We’re Looking For

• Strong administration and customer service experience
• Excellent communication skills and confidence dealing with customers
• Experience using sales order processing or ERP systems
• Strong attention to detail and organisational skills
• A positive, team-oriented approach
• Good IT skills and confidence learning new systems
• Packaging industry experience would be highly advantageous
• Experience using the Abaca system would be a distinct advantage

Additional Skills of Interest

Whilst not essential, candidates with experience in any of the following areas may be considered for a higher salary:

• Estimating experience
• Design coordination experience
• Packaging, print or manufacturing industry knowledge
• Quotation preparation and pricing experience

Additional Information

• Some flexibility on working hours may be considered for the right candidate
• The business will be relocating from West Bromwich to Bilston towards the end of the year, therefore applicants must be happy to commute to Bilston in the future

If you are looking for a varied customer service and administration role within a supportive team environment, we would love to hear from you.