Job Description:

Parts Sales Executive – Car Trade Parts | Norwich

PERMANENT OPPORTUNITY

Monday to Friday with 1 in every 3 saturdays, this is paid as overtime.

Are you a customer-focused sales professional with experience in parts, automotive, or a fast-paced sales environment? We're recruiting for an exciting opportunity to join a busy Car Trade Parts operation in Norwich as a Parts Sales Executive.

This is a fantastic opportunity to work with a leading automotive business, build strong customer relationships, and develop your career with ongoing training and progression opportunities.

What's on offer

• £30,467 + Bonus Structure
• 33 days' annual leave, including bank holidays
• Exclusive employee retail discounts
• Discounts on new and used vehicles, servicing, and maintenance
• Company pension scheme
• Family-friendly policies and flexible working options
• Cycle-to-work scheme
• Employee wellbeing programme with 24/7 access to healthcare professionals
• Paid volunteering day each year
• Company share purchase plan
• Employee referral bonus scheme
• Ongoing training and career development
• Life assurance, with the option to increase cover

The Role

As a Parts Sales Executive, you'll play a key role in delivering excellent customer service while achieving sales targets and supporting the day-to-day operation of the Trade Parts Centre.

Your responsibilities will include:

• Achieving sales KPIs and revenue targets by accurately identifying customer requirements and recommending the correct parts.
• Using effective questioning techniques to diagnose customer needs while promoting relevant offers and upselling where appropriate.
• Delivering outstanding customer service via telephone and face-to-face, managing enquiries, orders, complaints, and credit queries professionally.
• Building and maintaining strong customer relationships through regular contact and exceptional service.
• Developing and maintaining a strong understanding of the parts range, promotions, and product benefits to confidently overcome objections and maximise sales opportunities.
• Accurately processing orders using manufacturer systems, including VIN and parts lookup tools, while maintaining customer records and ensuring compliance with data protection standards.
• Supporting the wider operation by receiving and allocating stock, assisting with stock checks, sourcing parts, reporting damages, and maintaining displays to manufacturer standards.
• Working collaboratively with colleagues, suppliers, and manufacturers to support business objectives and continuously improve service levels.
• Maintaining a professional appearance, organised workspace, and high standards of compliance and customer care.

About You

We're looking on behalf of our client for someone who enjoys building relationships, thrives in a busy environment, and is passionate about delivering excellent customer service.

Ideally, you'll have:

• Experience in automotive parts, distribution, telesales, or another customer-facing sales environment.
• Motor industry experience (preferred but not essential).
• Excellent communication skills with a professional telephone manner.
• Good IT skills and confidence using computer-based systems.
• The ability to work both independently and as part of a team.
• Strong organisational skills with excellent attention to detail.
• The ability to work efficiently to deadlines while maintaining high levels of customer service.
• A full UK driving licence.

We welcome applications from candidates who may not meet every requirement but have the right attitude, strong customer focus, and a willingness to learn and develop.

If you're looking to build a rewarding career within the automotive industry and want to join a supportive employer that invests in its people, we'd love to hear from you.