Job Description:

We are recruiting on behalf of a reputable automotive dealership group for the position of Service Advisor in Telford, Shropshire. This is an excellent opportunity for experienced motor trade professionals seeking to progress their career within a well-established and customer-focused dealership. The Service Advisor role offers the chance to work within a busy dealership environment, providing outstanding customer service and supporting workshop operations. The position provides a competitive basic salary with excellent earning potential, along with long-term career prospects within a respected group.

Benefits of a Service Advisor:

• Circa £35,000 OTE depending on experience
• Basic salary of £30,000 (dependent on experience)
• 30 days annual leave, including bank holidays and birthday holiday
• Group Life Assurance Scheme
• Employee, Friends & Family Discount schemes
• Health and Wellbeing Programme
• Employee Referral Bonus
• Monday to Friday, 45 hours per week
• Saturdays on a rota basis

Duties of a Service Advisor:

• Greeting customers and delivering exceptional customer service
• Booking vehicle service and repair appointments
• Accurately recording customer concerns and workshop job details
• Acting as a liaison between customers and the workshop team
• Updating customers on progress and additional work requirements
• Promoting and explaining additional repair and maintenance work
• Maintaining accurate dealership management system records
• Collaborating with the workshop team to ensure smooth customer journeys

Requirements for a Service Advisor:

• Previous experience as a Service Advisor within the motor trade
• Excellent communication and customer service skills
• Strong organisational skills and meticulous attention to detail
• Ability to work effectively in a fast-paced environment
• Good IT skills, experience with dealership management systems such as Kerridge/Drive or E-Dynamix is advantageous
• Knowledge of Ford vehicles is a plus but not essential
• A full UK Driving Licence

This role represents an excellent opportunity for a Service Advisor looking to join a reputable dealership in Telford with a strong focus on customer satisfaction and career development.

Contact Archie Lawson, Automotive Recruitment Specialist at Perfect Placement, covering Telford and West Midlands, today to discover more about this fantastic opportunity.

At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,500 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Manager Jobs.