Job Description:

Pertemps Network Group are pleased to be partnering with a reputable housing provider in London to recruit an experienced Workplace Technology (Field Services) Engineer.

Rate: £174 PAYE per day / £225 umbrella per day (Inside IR35)
Contract: Interim Contract
Working Pattern: Fully Site-Based (5 Days per Week)
Location: Greater London

This is an excellent opportunity for an experienced IT Support professional who enjoys working in a highly visible, customer-facing environment. As a Workplace Technology Engineer, you will be a key point of contact for end users, delivering high-quality technical support and ensuring staff have the technology, equipment and assistance they need to work effectively.
The successful candidate will provide a mixture of desktop support, field services and end-user computing support, resolving technical issues, managing hardware deployments, supporting workplace technologies and contributing to ongoing IT projects and service improvements.

Key Responsibilities

• Provide 1st and 2nd line technical support to users across the organisation.
• Troubleshoot and resolve hardware, software, networking and connectivity issues.
• Build, configure, deploy, maintain and decommission laptops, desktops and mobile devices.
• Support Microsoft Windows 10/11, Microsoft 365 and associated workplace technologies.
• Manage and support Intune-managed devices and remote access solutions.
• Support audio visual equipment, meeting room technology and video conferencing systems.
• Maintain accurate asset management and inventory records.
• Manage service requests and incidents within agreed SLAs.
• Escalate and coordinate complex technical issues with internal teams and third-party suppliers.
• Support technology rollouts, office moves, hardware refreshes and wider IT projects.
• Deliver a professional and customer-focused service to users at all levels, including senior stakeholders.

To be successful in this role, you will have:

• Previous experience working within an IT Support, Desktop Support, Field Services, EUC or Technical Support environment.
• Strong experience supporting Microsoft Windows 10/11 and Microsoft 365.
• Knowledge of Active Directory, Intune, remote support tools and device management.
• Understanding of networking fundamentals including TCP/IP, LAN, WAN and Wi-Fi troubleshooting.
• Experience supporting laptops, desktops, printers, mobile devices and peripheral hardware.
• Excellent troubleshooting, communication and customer service skills.
• Experience working within SLA-driven environments.
• The ability to manage competing priorities and provide support in a fast-paced operational environment.

Desirable Experience

• Audio Visual and Video Conferencing support.
• Microsoft certifications.
• PowerShell scripting knowledge.
• Experience within housing, local government, public sector or large enterprise environments.
• Asset management and hardware lifecycle management experience.

This role would suit candidates currently working as an IT Support Engineer, Desktop Support Engineer, EUC Engineer, ICT Support Engineer, Field Services Engineer, Technical Support Engineer or 2nd Line Support Engineer looking for their next contract opportunity.

Apply Now for the Workplace Technology Engineer.