Job Description:

An exciting opportunity has arisen for an enthusiastic and motivated Account Manager/Business Development Exec to join a growing and ambitious organisation.
Seeking someone who enjoys speaking with people, organising people, developing business opportunities and delivering excellent customer service. This role would suit a self-motivated individual who is comfortable balancing sales activity with customer support responsibilities and who enjoys contributing to a growing business. This varied role combines business development, sales support and customer experience, offering the opportunity to make a real impact on business growth while building strong customer relationships.

Key Responsibilities
Customer Experience

• Respond to customer enquiries across multiple communication channels.
• Prepare and issue quotations accurately and efficiently.
• Process customer orders and maintain accurate customer records.
• Provide customers with information regarding services, pricing, availability and lead times.
• Maintain regular communication with customers and internal departments throughout the enquiry and order process.

Business Development & Internal Sales

• Identify and engage potential new customers through proactive outreach and relationship building.
• Research organisations and identify key decision-makers.
• Manage and develop a pipeline of prospects and opportunities.
• Follow up enquiries, quotations and leads to maximise conversion opportunities.
• Arrange meetings and introductory discussions with prospective customers.
• Re-engage inactive customers and identify opportunities for further business.
• Identify opportunities to upsell and cross-sell services to existing customers.
• Maintain accurate records of activity and customer interactions within company systems.
• Support sales campaigns and wider business development initiatives.
• Provide regular updates on pipeline activity and sales progress.

Team Support

• Work collaboratively with colleagues to maintain excellent customer service levels.
• Support follow-up activity for enquiries, quotations and customer communications.
• Assist with general sales administration and reporting.
• Contribute ideas to improve customer service and sales processes.
• Demonstrate flexibility and adaptability to support changing business priorities.

About You
You will ideally have experience in one or more of the following areas:

• Account Specialist
• Sales Support Rep
• Inside Sales Admin
• Internal Sales
• Business Development
• Customer Service
• Account Management

You will also possess:

• Excellent communication and relationship-building skills.
• A confident and professional telephone manner.
• Strong organisational and time management skills.
• A proactive and commercially focused mindset.
• The ability to manage multiple priorities effectively.
• Experience using Microsoft Office, Teams and CRM systems.
• A positive attitude and a willingness to work as part of a team.