Job Description:

Contract Manager

Location: Central London (Hybrid with regular client site visits)
Contract: Permanent
Salary: Competitive + Car Allowance + Flexible Benefits

Summary

We have an exciting opportunity for a Contract Manager to join our Facilities Services team, overseeing a portfolio of prestigious corporate office clients across Central London.

Leading a team of mobile electrical and mechanical technicians, you'll take full ownership of service delivery across multiple client contracts, ensuring exceptional customer experience, operational excellence and commercial performance. This is a highly visible role where you'll act as the key point of contact for clients, building trusted relationships whilst driving continuous improvement and identifying opportunities to grow our services.

Reporting into the Head of Operations, you'll work closely with engineers, support teams and key stakeholders to ensure contracts are delivered safely, efficiently and in line with agreed service levels.

Some of the key deliverables in this role will include:

• Leading and motivating a mobile team of electrical and mechanical engineers across multiple client sites.
• Building strong, collaborative relationships with clients and acting as the primary point of contact for all service delivery matters.
• Managing contract performance against agreed KPIs and SLAs, ensuring consistently high standards of service delivery.
• Taking ownership of contract financial performance, including revenue, profitability, WIP management and debt control.
• Conducting regular service review meetings with clients to ensure expectations are met and opportunities for improvement are identified.
• Managing specialist subcontractors and service partners, ensuring quality, compliance and value for money.
• Identifying and developing opportunities for additional works, projects and contract growth.
• Driving a strong health and safety culture across all activities and ensuring compliance with company procedures and statutory requirements.
• Supporting recruitment, onboarding, development and performance management of engineering teams.
• Working collaboratively with operational support functions to deliver a seamless customer experience.

What we're looking for:

This role would suit an experienced facilities management professional who enjoys building client relationships, leading teams and delivering high-quality services across a varied portfolio.

We're looking for someone who is commercially aware, customer-focused and passionate about developing people whilst maintaining high operational standards.

You'll ideally have:

• Experience managing hard FM maintenance contracts within commercial office environments.
• Strong leadership skills with experience managing mobile engineering teams.
• A proven track record of building and maintaining excellent client relationships.
• Experience managing contract budgets and delivering strong commercial performance.
• Good understanding of KPI and SLA-driven service delivery.
• Strong knowledge of health and safety legislation and safe systems of work.
• An electrical or mechanical engineering background, ideally supported by a relevant technical qualification.
• Excellent communication, organisational and stakeholder management skills.
• A proactive approach with a continuous improvement mindset.

Benefits

We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes:

• 25 Days Holiday + Bank Holidays with the option to Buy/Sell additional days
• Pension with a leading provider and up to 8% employer contribution
• Private Medical Insurance
• Life Assurance
• Personal Wellbeing and Volunteer Days
• Salary Sacrifice Car Scheme (Hybrid/Electric Vehicle)
• Free 24/7 Employee Assistance Programme, including counselling and legal advice
• Flexible benefits including Dental Insurance, Gym Membership, Travel Insurance and Cycle to Work Scheme
• Ongoing training, development and career progression opportunities

Next Steps: 

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.  

We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. 

 

About Us: 

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. 

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. 

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. 


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