Job Description:

Tailored Recruitment Partners are working with an a logistics business in Bradford to recuit a Customer Service Advisor on a temporary to permanent basis.

Reporting into the Customer Service Manager your daily duties will include:

• Process and manage customer bookings accurately and efficiently.
• Act as the primary point of contact for customers, providing exceptional service and support.
• Build and maintain strong relationships with customers, partners, and key accounts.
• Manage customer enquiries, concerns, and complaints in a professional and timely manner.
• Liaise with internal departments to resolve customer issues and ensure satisfactory outcomes.
• Ensure customer requirements are consistently met while delivering a high standard of service.
• Support client retention initiatives by fostering positive customer relationships.
• Produce and maintain KPI reports and performance metrics where required.
• Assist with a variety of customer service and administrative support activities.
• Contribute to continuous service improvement and operational efficiency.

Essential Skills & Experience

• Previous customer service experience is essential; experience within the transport or logistics industry would be advantageous.
• A customer-focused approach with a genuine commitment to delivering outstanding service.
• Ability to remain positive and professional in a fast-paced environment, effectively prioritising workloads when required.
• Reliable, organised, and capable of managing multiple tasks simultaneously.
• Strong problem-solving skills with the ability to identify and implement effective solutions.
• Excellent attention to detail, accuracy, and numerical skills.
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook, with the ability to quickly learn new systems and processes.
• Outstanding verbal and written communication skills, with a professional, courteous, and confident telephone manner.
• Strong interpersonal skills and the ability to build effective working relationships with customers, colleagues, and external partners.

What We Offer

• An exciting opportunity within a successful and growing organisation.
• The chance to work alongside a highly motivated and performance-driven team.
• Competitive salary and benefits package.
• Excellent opportunities for career development and progression.
• A professional, supportive, and collaborative working environment.
• The opportunity to make a meaningful impact within a dynamic and customer-focused business.