Job Description:

Customer Service Advisor

Location:           Poole, Dorset

Hours:                Monday to Friday (Shifts between 8:00am – 6:00pm)

Salary:                £25,500 – £26,000 per annum

Contract:          (5 Month Fixed Term Contract)

About the Opportunity

We are delighted to be partnering with a well-established national organisation based in Poole. Known for their high standards of service and supportive working culture, they are seeking Customer Service Advisors to join their core operations team.

This is a varied, hands-on role ideal for someone who enjoys a diverse workload and interacting with people. Working across key support functions, you will play a central role in delivering reliable, high-quality assistance to clients, members, and external stakeholders.

If you are looking for a steady, rewarding role with a trusted local employer, this position offers an excellent platform to apply your administrative and customer service skills.

Key Responsibilities

• Customer Support: Providing clear, helpful assistance across multiple communication channels (telephone, email, and written correspondence), handling general enquiries, orders, and membership records.
• Administrative Duties: Managing day-to-day administrative tasks, including processing basic financial data, logging activity hours, drafting letters, and resolving initial customer queries.
• Operational Support: Assisting with online listings, coordination enquiries, and supporting central campaign activities to ensure accurate processing of incoming payments and orders.
• Data Management: Accurately updating internal databases and client records in full compliance with GDPR and confidentiality standards.

What We Are Looking For

We are seeking an organised, articulate, and adaptable communicator with strong attention to detail and a practical approach to problem-solving. A background in customer service particularly phone-based or contact centre work is key to succeeding in this role.

Essential Requirements:

• Proven customer service experience, ideally within a telephone-based environment.
• Good general standard of education (GCSE grade C/4 or equivalent in English and Maths).
• Strong organisational skills and accurate record-keeping ability.
• A positive, supportive attitude toward team goals.

Desirable Skills:

• Prior experience in a busy office or administrative environment.
• Familiarity with central CRM databases or Enterprise Resource Planning (ERP) systems.
• Experience handling high-volume data entry or order processing.

How to Apply

If you are an experienced customer support professional looking for a versatile position with immediate openings, please submit your CV today for consideration.