Job Description:

Customer Support Advisor | North Baddesley | £13.03 per hour + Free Parking + Free Refreshments + Casual Dress | Full-Time | 3-4 Month Contract

Are you an experienced Customer Support Advisor with a passion for delivering outstanding customer service across phone, email, social media, and online channels Do you thrive in a fast-paced environment where problem-solving, attention to detail, and customer satisfaction are at the heart of everything you do

Workshop Recruitment is supporting a successful and growing business in North Baddesley in the search for a proactive Customer Support Advisor to join their customer service team on a fixed-term contract. This is an excellent opportunity for a customer-focused professional who enjoys helping customers, resolving enquiries, and delivering a first-class service experience.

The successful Customer Support Advisor will manage customer enquiries across multiple communication channels, ensuring issues are resolved efficiently while maintaining high service standards.

Key Responsibilities

• Respond to customer enquiries through phone, email, text support, social media, and digital ticketing systems
• Deliver accurate and professional solutions to customer queries
• Process returns, exchanges, and customer requests in line with company procedures
• Update and maintain customer records accurately
• Work collaboratively with internal teams to resolve issues quickly
• Support continuous improvements in customer satisfaction and service delivery
• Ensure all enquiries are managed within agreed service levels

Skills & Knowledge Required

• Previous experience in a customer service or customer support role
• Strong communication skills across multiple channels
• Excellent attention to detail and organisational skills
• Ability to follow processes accurately and consistently
• Positive, enthusiastic, and self-motivated attitude
• Strong problem-solving skills and customer-focused approach
• Comfortable working in a fast-paced environment
• Confident using computer systems and digital platforms

Additional Information

• 37.5 hours per week
• Monday to Friday, 9:00am–5:00pm
• 1 in 4 weekends worked from home (with Monday and Tuesday off in lieu)
• Office-based role in North Baddesley
• Free parking, refreshments, and casual dress environment