Job Description:

ITSM ServiceNow Developer

? Liverpool (Hybrid Working)
? Permanent

About the Role

An exciting opportunity has arisen for an experienced ServiceNow ITSM Developer to take ownership of a critical enterprise platform. You'll be responsible for ensuring the stability, scalability, and ongoing optimisation of ServiceNow, with a strong focus on out-of-the-box (OOTB) configuration over customisation.
This role is ideal for someone who enjoys combining technical delivery, governance, and stakeholder collaboration while driving best practice across the platform.

Key Responsibilities



Platform Ownership

• Maintain the health, performance, and scalability of the ServiceNow platform
• Manage upgrades, testing cycles, and remediation of issues
• Oversee integrations, MID servers, and platform lifecycle activities

Development & Configuration

• Deliver solutions using a configuration-first approach (UI Policies, Business Rules, Flow Designer, etc.)
• Develop custom solutions only where justified by clear business need
• Build and maintain integrations (REST, SOAP, webhooks, identity platforms, etc.)

Governance & Best Practice

• Enforce platform standards including naming conventions, update set management, and security controls
• Support data model integrity and alignment with best practice frameworks (e.g., ITIL, CSDM)
• Contribute to architectural decisions and platform direction

Quality & Operations

• Own CI/CD pipelines, automated testing (ATF), and deployment controls
• Ensure regression testing and platform reliability
• Monitor performance, manage technical debt, and maintain operational excellence

Collaboration

• Work closely with Product Owners and stakeholders to shape backlog and requirements
• Provide technical guidance, peer reviews, and knowledge sharing across the team

About You

• Proven experience in ServiceNow development and/or administration (approx. 2-4 years)
• Strong knowledge of ITSM processes (Incident, Change, Problem, Request, etc.)
• Hands-on experience with configuration-first development approaches
• Exposure to integrations, testing frameworks, and CI/CD practices
• Strong stakeholder engagement and communication skills

Desirable:

• ITIL v4 Foundation
• ServiceNow certifications (CSA, CAD, or specialist certifications)

What You'll Get

• Competitive salary and discretionary bonus
• Hybrid working model
• Generous pension and benefits package
• Private medical insurance
• Learning and certification support
• Flexible holiday options
• A collaborative, forward-thinking environment with a strong focus on continuous improvement

Why Apply?

This is a great opportunity to take a lead role in shaping and governing a modern ServiceNow platform, working in a business that values long-term thinking, continuous improvement, and high-quality delivery.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.