Job Description:

Operations Manager
Bury St Edmunds
Full-time, Permanent
£45,000 per annum
 
We are recruiting for an experienced Operations Manager on behalf of our client. This role is responsible for overseeing the day-to-day operational management of a busy, customer-focused environment, ensuring efficient performance across all departments.
This is a full-time, permanent onsite position. Weekend and Bank Holiday working is required.
 
Key Responsibilities

• Take full responsibility for the day-to-day running of the operation
• Lead, manage, and support all staff, including supervisory and management team members
• Work closely with senior leadership to drive overall business performance and profitability
• Implement business strategies, ensuring compliance with all internal policies and procedures
• Deliver against financial and operational targets set by senior management
• Provide operational cover where required, including hands-on leadership support
• Support incident management and ensure appropriate response procedures are followed
• Oversee recruitment, onboarding, training, performance management, and disciplinary processes in partnership with HR
• Ensure compliance with all health and safety regulations and operational standards
• Identify and implement cost control measures and efficiencies
• Coordinate with external contractors and suppliers to support operational needs
• Oversee daily financial processes, including monitoring and control procedures
• Manage customer feedback and complaints, implementing improvements where needed

 
Requirements

• Proven experience in an operational management or senior leadership role
• Strong experience managing teams within a fast-paced, customer-facing environment
• Ability to lead, motivate, and develop teams effectively
• Strong IT skills, including Microsoft Office
• Good understanding of health and safety legislation and compliance
• Excellent communication and interpersonal skills
• Strong organisational skills with the ability to multitask and prioritise workload

 
 
If you are interested in this role please apply with a current CV or alternatively, contact the office on (phone number removed) for more information, asking for Janine or Scarlett.