Job Description:

Assistant Service Manager / Senior Service Advisor / Service Manager

Location: Norwich
Salary: Competitive
Job Type: Full-time, Permanent

Ready to Take the Next Step in Your Automotive Career?
Our client, a well-established and highly respected Volkswagen Audi Group (VAG) dealership in Norwich, is looking to appoint an experienced Assistant Service Manager, Senior Service Advisor or Service Manager to join their successful Aftersales team.
This is an outstanding opportunity for an ambitious automotive professional who enjoys leading people, delivering exceptional customer service, and making a real impact within a busy franchised dealership.
If you're looking for a role where your experience is valued, your ideas are welcomed, and your career can continue to develop, we'd love to hear from you.

What You'll Be Doing
Working within a fast-paced and customer-focused environment, you'll play a key role in the daily operation of the Service Department, ensuring the highest standards of customer satisfaction while supporting workshop efficiency and departmental performance.

Your responsibilities will include:

• Leading and motivating the Service Advisor team.
• Delivering an exceptional customer experience from booking through to vehicle collection.
• Supporting the day-to-day management of the Service Department.
• Monitoring workshop loading and productivity.
• Driving departmental KPIs and customer satisfaction.
• Managing customer concerns with professionalism and confidence.
• Coaching and developing team members.
• Working closely with Technicians and the Workshop Controller to maximise efficiency.
• Maintaining manufacturer standards and dealership processes.

What Our Client Is Looking ForTo be successful, you'll need:

• A minimum of five years' experience within a franchised motor dealership (essential).
• Current or recent experience as a Senior Service Advisor, Assistant Service Manager or Service Manager.
• Previous experience using Keyloop (Rev8) Dealer Management System (essential).
• VAG dealership experience is highly desirable.
• A proven track record of delivering outstanding customer service.
• Strong leadership and communication skills.
• A commercial mindset with the ability to drive departmental performance.
• A proactive, positive attitude and excellent organisational skills.
• A full UK driving licence.

What's on Offer

• Competitive salary.
• Performance-related bonus.
• Manufacturer training and ongoing development.
• Genuine career progression opportunities.
• Company pension.
• Employee benefits and staff discounts.
• A supportive management team.
• The opportunity to join a successful, forward-thinking dealership with an excellent reputation.

Why Apply?
Our client believes their people are the key to their success. They are committed to creating a positive working environment where talent is recognised, development is encouraged, and success is rewarded.

If you're an experienced automotive professional looking for your next challenge within a respected VAG dealership, this could be the opportunity you've been waiting for.
Apply today to find out more. All applications will be handled in the strictest confidence.