Job Description:

Customer Service Advisor

Warwick, Warwickshire

£26,326 + Excellent Benefits

Monday–Friday (No Weekends or shifts)

Are you passionate about delivering excellent customer service? Whether your experience comes from a customer service role, contact centre, or administration, this is an opportunity to join a supportive Customer Service team offering long-term career development and a healthy work-life balance.

The Role of a Customer Service Advisor

As a Customer Service Advisor you'll be the first point of contact for customers, providing a professional and friendly service across multiple channels. You'll work in a fast-paced, collaborative environment where your communication skills and attention to detail will make a real difference.

Key Responsibilities of a Customer Service Advisor

• Handle inbound and outbound customer calls efficiently.
• Respond to customer enquiries via phone, email, and live chat.
• Deliver outstanding customer service and resolve queries effectively.
• Accurately update customer records and maintain internal systems.
• Work closely with colleagues to ensure an excellent customer experience.

What's in It for You?

• Competitive salary of £26,326
• Full training provided with structured career path
• Private healthcare through BUPA and  Medicash healthcare cash plan
• Employee Assistance Programme, Life assurance and critical illness cover
• Staff discounts long service awards and regular social events

What We're Looking For in a Customer Service Advisor

• Excellent communication and interpersonal skills
• Good keyboard skills and confidence using Microsoft Office
• Strong attention to detail and a positive, team-focused attitude
• The ability to commute reliably to Warwick for 830 am start

Keywords: Customer Service Advisor, Customer Support, Customer Care, Contact Centre Agent, Call Centre Advisor, Helpdesk, Customer Experience, Inbound Calls, Administration, Customer Services.