Job Description:

Customer service advisor

12-Month Fixed-Term Contract
Location: Durham
Hourly Rate: £13.45 -£18.90(Overtime rate )

• Various shift patterns
• You will be expected to work 3-5 weekends over 8 weeks period; this can be in row or separated depending on business need
• Awr rate incease to £13.57
• Benefits will include vouchers for Star performance
• Free coffee and tea available onsite

We are currently seeking Customer service advisor's to join a well-established and reputable client on a 12-month fixed-term contract. This role offers an excellent opportunity to develop your professional skills within a structured, process-driven environment, supporting a high-performing team in delivering exceptional customer service.

Role Overview as a Customer service advisor

You will play a key role in delivering high-quality transactional and administrative support within a contact centre setting. You will be responsible for processing a variety of routine tasks and enquiries in accordance with agreed procedures, maintaining high levels of accuracy and professionalism.

Key Responsibilities as a Customer service advisor

• Process inbound and outbound calls, emails, and customer enquiries in line with established procedures
• Accurately complete transactions and maintain up-to-date records, both digital and manual
• Prioritise and manage daily workloads effectively to meet deadlines
• Escalate non-routine queries or issues appropriately
• Collaborate with colleagues to support overall team performance
• Provide general administrative assistance as required
• Ensure compliance with internal controls and audit requirements

Essential Skills & Experience as a Customer service advisor

• Strong attention to detail and accuracy in record-keeping
• Proven ability to work effectively in a team-based or structured environment
• Excellent interpersonal and communication skills
• Strong organisational and time management abilities
• Demonstrated commitment to delivering high-quality customer service
• Ability to follow defined processes and procedures consistently

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.